Kroger. Are they really looking out for you?

Now granted my view of Kroger Company grocers and really most of your big mega conglomerate super stores is tainted due to my being a vendor and calling on most of them in my life time. These markets have an entirely different attitudes when it comes to the people who deliver wholesale merchandise to them than they do customer relations but I feel that once you hear my story I'm sure you'll agree something doesn't sound right.

To give you some background, my wife is having oral surgery is a few weeks and due to some infection in her gums our dentist prescribed penicillin for her, as he has done in the past. Now in the past we have gone to Walgreen pharmacy and paid $10.00 for a prescription however because Walgreen and my wife's insurance provider couldn't come to some kind of terms, we can no longer get them filled at Walgreen. So we went to the local Kroger store.

After turning the prescription over to Kroger my wife came home and at the appointed time she went back to the store to pick up her penicillin at which time they told her that her doctor had switched her prescription and it would now cost her $30.00. There was no mention of why it was changed so my wife, believing the doctor knows best, brought them home. After taking them for a day or two she noticed they were upsetting her stomach so we called her doctor to see if she could get them changed back. It was then that we were told that the pharmacy had called to request the change claiming my wife had told them she was allergic to penicillin.My wife told them no such thing.

Now there are so many things that disturb me about this first and foremost was why would they call  her doctor and not us to confirm if she was in fact allergic? This was the first time she ever turned a prescription like this, in to them. Walgreen had it before and she took those pills with no problem. Why would she turn in a prescription for something she was allergic to and why would she tell them she was allergic to them? It doesn't add up.

They didn't mention anything about an allergy when my wife questioned the change. As far as she knew it was something the doctor decided, instead it was the pharmacy. Then there's the price thing. This whole thing cost us $20.00 more than what we had budgeted now I'm wondering how many other times this has happened and knowing how business works, I can't help but wonder  how many others they've done this too after all it's about profit now not doing whats right for the consumer.

As I've said I've dealt with these people on a business level I know how they think. When you take the human element out of it, when you make it about money then you have things like this and you can't help but wonder. Is it about our health or is it about their profit?

Now, last but not least we have my wife, who was taking medication for a problem. They switched her to something that upset her system. My wife has been suffering from pancreatitis for years. That in itself upsets her system on a regular basis. She doesn't need someone doing it on purpose. This is medication it's not like they put the wrong seat covers on your new car this is something for your health and if this was just a mistake? Well that opens up a whole other bank of concerns.

This is an on going saga and updates will follow. Stay Tuned.